If you need to cancel your booking:
- 10 working days(or more) before the event, we will issue a full refund.
- If you cancel less than 10 working days before the event, we will issue a partial refund and charge you £50.
- Within 5 days of the event, or if you don’t attend the event, you will not be entitled to any refund.
- For events requiring an offline refund, contact us to arrange a refund. Please note an an admin fee of £50 will apply.
- A substitute delegate is always welcome, and this will not incur any cost, but please let us know such changes.